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ParselFly

FAQ

What to know before you buy.

Common questions, from finding the plot to sharing the video, credits, payment and storage included. Each topic ends with a link to the page that covers it in detail.

21 QUESTIONS · 6 TOPICS

Plot and location

Which plots can I make a video for?

In Türkiye, any plot found in the land registry by province, district, neighbourhood, block (ada) and parcel number, plus any area you draw on the map.

What if the TKGM lookup returns nothing?

The wizard suggests drawing the parcel on the map yourself; you can draw it and carry on.

Can I list property features and the title-deed status?

Yes. Infrastructure, general features and view options become value cards and are mentioned in the narration; with a shared title deed (hisseli tapu), the narration describes the area of the share being sold.

Will surroundings data show up for a plot abroad?

You can create a video for a plot abroad too, by drawing the parcel on the map. The surroundings scan currently runs on Türkiye data, so surroundings information may be incomplete or empty.

More on the location step

Surroundings and route

Which surroundings appear in the video?

Mosques, schools, hospitals/health facilities, pharmacies, parks, roads, public transport, shopping, public services, power/water lines, gas pipelines and sea/lake/stream, within a 500 m–5 km radius, using OpenStreetMap data. Infrastructure lines are shown where OSM has them.

What is the access route?

An optional add-on: it follows the drive from a point you choose (e.g. a bus station, the city centre or a motorway junction) to the parcel from a drone's-eye view, and marks notable places on the left and right of the road. Up to 80 km.

The surroundings scan and access route

Video and narration

How long is the video, and in which formats?

30–180 s (60 by default); 16:9 landscape, 9:16 portrait or 1:1 square; 720p or 1080p; MP4.

Which languages can the narration be in?

Turkish, English, German, French, Spanish, Arabic, Russian and Italian, with a female or male voice in each.

Is the script voiced before I see it?

No. When the text is ready you can edit it, add emotions and approve it; if you don't start editing, it is approved automatically after 60 s.

Can I add my own logo and contact details?

Yes. Your logo (PNG/JPG/WEBP, up to 2 MB), primary and accent colours, company name and phone appear on the closing card; price and zoning details go on the info card in the summary scene.

Can I follow the video's progress?

Yes. The video detail page shows the progress percentage and the current step, updated live; when the video is ready you can watch and download it.

Video and narration features

Credits and payment

What is a credit, and how many credits does a video use?

1 credit = 1 second of video. A video uses as many credits as its selected duration: a 60-second video uses 60 credits. One credit costs 4,99 TL (VAT included), and the same price applies when you pay for a single video without a package (60 s = 299,40 TL). Rendered on your own computer, the same video uses 30 credits, 50% less.

Is there a subscription, and when do credits expire?

There is no subscription and no automatic renewal. Credit packages are one-off purchases: 500 + 100 bonus credits for 2.499,99 TL, 1.000 + 250 bonus credits for 4.999,99 TL, 2.000 + 700 bonus credits for 9.999,99 TL. Package credits never expire, and every package has the same features.

Is there a free trial?

No, there is no free trial or free first video. After signing up you can pay for a single video by its seconds only (e.g. 30 s = 149,70 TL) or buy a credit package.

What if the video can't be created, or I cancel it?

The credits used go back to your account automatically. If the finished video is shorter than the duration you chose, the unused seconds are refunded as credits too. A single-video payment is refunded as credits.

Can I get a refund for a credit package I haven't used?

Credits are a digital service available instantly, so the right of withdrawal ends with the consent you give at checkout. Even so, you can request a refund for a completely unused package within 14 days of payment through the contact form; each request is reviewed individually. See the Refund and Cancellation Policy for details.

How do I pay, and do I get an invoice?

By card on iyzico's secure payment page; we never store your card details. Prices include VAT, and every payment is invoiced with your individual or corporate billing details; you can download your invoices in the panel.

Can I get corporate pricing for many videos?

Yes. We make corporate offers for teams and high volumes; choose “Corporate offer” as the topic in the contact form and briefly describe what you need.

Credit rules and packages

Storage and sharing

How long are my videos kept?

Videos are kept for 3 months (90 days) after completion and then permanently deleted along with their cover image and narration. We e-mail you a reminder 7 days before deletion. Remember to download the video within that time; deleted videos cannot be restored.

Can I share my video on Instagram, Facebook or WhatsApp?

Yes. Open a public share link on the video page and share it directly on WhatsApp and Facebook. For Instagram, download the video and post it as a Reel from the app (the 9:16 aspect ratio works best). You can turn sharing off at any time, and the link stops working when the storage period ends.

Sharing and storage details

Technical

Can I render the video on my own computer?

Yes, with every package and with single-video payments. Get a token in the panel and run the personal worker on your computer; videos rendered this way cost 50% less. The video waits for your worker with no time limit; you can also have it rendered on our servers instead, at the full price.

More on rendering and delivery

Make your first video

The wizard takes four steps, and the script comes to you for approval before it is voiced.