سياسة الاسترداد والإلغاء

سياسة الاسترداد والإلغاء

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This policy explains when credits and payments are refunded on ParselFly. Because credits are a service performed instantly in electronic form, there is no statutory right of withdrawal (Regulation on Distance Contracts, Art. 15(1)(ğ)); the refunds below are rules we apply regardless of that exception.

1. Automatic credit refunds

• Failed video: if a video cannot be produced for a technical reason, all credits used go back to your account automatically.
• Cancellation: credits for a video you cancel before rendering finishes are returned to your account.
• Unused seconds: if a completed video is shorter than the duration you selected, the difference is refunded as credits (very small differences excepted).
• Single-video payment: if a video you paid for without a package cannot be produced or is cancelled, the refund is made as credits that you can use for another video.

2. Credit package refunds

You can request a refund for a completely unused credit package within 14 days of payment through the contact form (topic: Payment and invoicing). An administrator reviews your request:

• If no credits from the package have been used, the payment is refunded to the card used through iyzico and the package's credits (bonus credits included) are removed from your account.
• If the package has been partly used, no money is refunded; the remaining credits stay usable without expiry.
• Bonus credits cannot be exchanged for cash and cannot be refunded on their own.

How long a card refund takes to appear depends on your bank. If an invoice has been issued, the document needed for the refund is prepared.

3. When no refund is made

• credits used for videos completed successfully,
• videos deleted because the storage period (90 days) ended,
• credits in accounts closed for breaching the Terms of Use,
• unused credits when you delete your account.

4. Payment disputes

If a payment is disputed or reversed through your bank, the remaining credits of that package are deducted from your account.

5. Contact

For refund requests and questions, use the contact form or write to [email protected]. Your statutory rights as a consumer are not affected.